Click & Collect FAQ
How will I know when my order is ready to be collected?
Collection will be ready between 2-7 working days. We will be in touch via email as soon as your order is ready to be collected from your chosen store.
How long will the store hold my order?
Once your order is ready for collection and you have been notified, the store will hold your order for 7 days.
What time can I collect my order from store?
The opening hours are displayed in the checkout when you select a store. To confirm opening hours, you can contact the store directly.
What do I need to bring in store to collect?
When you collect your order, be sure to bring your ‘Ready To Collect’ email. This can be shown on your smart phone or as a print out. The name on your email must match the name on your order.
Can someone else collect my order?
Yes – just forward on your ‘Ready to Collect’ email for them to show when they are in store as proof of purchase.
Can I return an item once I claim my order?
If you would like to return your order please email firstname.lastname@example.org and we will arrange for either a refund or exchange to be made.